Hire terms

1. Who we are

Copperworks Plant Hire is a trading name of Dragon Multi-Trade Limited, registered in England and Wales, company number 17519868. Registered office: 27 Old Gloucester Street, London WC1N 3AX.

2. Quotes and bookings

A quote sets out the machine, the operator, the number of days and the price. A booking is confirmed when we confirm it in writing after you accept the quote. How long a quote stays valid, to confirm.

Whether the CPA Model Conditions for the hiring of plant with an operator apply, and which of these terms vary them.

3. The operator

Each machine is supplied with an operator who holds a CPCS or NPORS card for that machine type. The operator works under your direction for the booked hours and may stop work if continuing would be unsafe.

4. Your responsibilities

• Safe access to the work area, and somewhere for the transport to unload.
• Telling the operator what to dig, where, and to what depth.
• Any permits for skips, road space or parking.
• Securing the site where a machine is left overnight.

5. Underground services

Who obtains service drawings, who scans before digging, and who is responsible for damage to pipes and cables. Wording to be agreed with the insurer.

6. Charges and payment

Day and half-day rates, minimum hire, travel and transport charges, fuel, VAT, payment terms and any deposit for new customers.

7. Changes and cancellations

Notice needed to move or cancel a booking, charges for late cancellation, and what happens when weather stops work.

8. Insurance and liability

Public liability cover and limit, what the hirer insures, and limits on liability.

9. Complaints

Use the form on our Request a quote page and choose "Complaint". We reply within 5 working days.